Messages

Messages are the foundation of communication with Optave's services, providing a flexible abstraction layer that simplifies integration with our Superpowers ecosystem. This design enables seamless connectivity with various enterprise systems and platforms.

Integration Capabilities

The Messages API is designed to integrate smoothly with various enterprise systems, including:

• Customer Relationship Management (CRM) platforms like Zendesk or Salesforce
• Corporate reporting solutions

How Messages Work

When you send a message, the Orchestrator processes it based on the message type, payload, and your customer context. It then coordinates with relevant internal systems to generate appropriate Superpowers in response.

Available Message Types

Optave supports the following message types:

• Customer Interaction
• Interaction
• Reception
• Elevate
• Adjust
• Insights
• Recommend
• Summarize
• Translate

Next Steps

Explore each message type in detail to understand their specific payloads and use cases.