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Version: 3.2.x

Sources

Overview​

The Sources in Optave Assistant is designed to manage and display product-related sources with precision. It enables support operators to interact with detailed source information and ensures that responses are backed by verified data.

Source Citations​

  • Transparent citation of source content in AI responses.
  • Inline management of Product IDs allowing add, edit, and removal operations.
  • Dynamic filtering and tagging for easy navigation of sourced content.
  • Display of full source details in a modal window for deeper inspection.
  • Real-time synchronization with product messages and updates.

Highlights​

  • The Highlights feature automatically identifies and emphasizes key phrases and keywords within source content.
  • This visual aid allows support operators to quickly pinpoint relevant information in long or complex texts.
  • Enhanced highlights help accelerate source searching and decision making, reducing the time spent verifying content.
  • Integrates seamlessly with real-time updates and external knowledge bases, ensuring that the most crucial details are always visible.

Benefits​

  • Enhanced Accuracy: Ensures responses are built on verified and detailed source data.
  • Streamlined Workflow: Quickly manage and update source citations inline.
  • Improved User Experience: Facilitates easy navigation and editing of source details.
  • Real-Time Updates: Keeps source information synchronized with the latest product data.
  • Intelligent Search: Enables searching for related product IDs via the knowledge base.